Refund and Returns Policy

Last updated: 30 August 2025

At Amtek Infocom, we strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. This policy outlines the conditions under which returns, refunds, and replacements are accepted.

Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or not as described
  • You received the wrong item
  • The item is unused, in its original packaging, and includes all accessories and documentation

Returns must be initiated within 7 calendar days of delivery.

Non-Returnable Items

Certain items are not eligible for return:

  • Products damaged due to misuse or unauthorized repairs
  • Items marked as “Final Sale” or “Non-returnable”
  • Software, digital downloads, or services once activated
  • Opened accessories (e.g., headphones, batteries) unless faulty

Replacement & Exchange

If your item is eligible, you may choose:

  • A replacement of the same product
  • An exchange for a different item of equal value (subject to availability)
  • A refund to your original payment method

Refund Process

Refunds are processed within 7–10 business days after we receive and inspect the returned item. You’ll be notified via email once your refund is initiated.

Refunds will be issued to:

  • The original payment method (credit/debit card, UPI, net banking)
  • Store credit, if preferred

Shipping charges are non-refundable unless the return is due to our error.

How to Initiate a Return

To start a return, please contact our support team:

📧 Email: support@amtekinfo.com
📱 Mobile: +91 99871 23747

Include your order ID, reason for return, and photos (if applicable). Our team will guide you through the next steps.

Return Shipping

  • For eligible returns, we’ll arrange a pickup or share instructions for self-shipping
  • In cases of defective or incorrect items, return shipping is free
  • For voluntary returns (e.g., change of mind), shipping costs may be borne by the customer

Warranty & Support

Many products sold by Amtek Infocom come with a manufacturer’s warranty. For warranty claims, please refer to the product documentation or contact our support team.

Policy Updates

We may revise this policy from time to time. Updates will be posted on this page with the revised date.