Last Updated: October 2026
At Amtek Infocom, customer satisfaction is important to us. This policy outlines the conditions for returns, refunds, and order cancellations.
Returns
Products may be eligible for return or replacement if:
- The product is received damaged or defective.
- An incorrect product is delivered.
- The product has a manufacturer-confirmed defect.
Return requests must be submitted within 7 days of delivery along with photographs and order details.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Software licenses, activation keys, and digital products.
- Customized or special-order products.
- Products damaged due to misuse, improper installation, or unauthorized modifications.
- Products returned without original packaging, accessories, manuals, or invoice.
Cancellation Policy
- Orders may be cancelled before dispatch or shipment confirmation.
- Once an order has been shipped, it cannot be cancelled and will be subject to the return policy outlined above.
- Customized products, special-order items, software licenses, and digital products cannot be cancelled once the order has been confirmed.
- Service orders, including installation, consultation, AMC, managed services, and technical support, may be cancelled only as per the terms agreed upon in the respective service agreement or quotation.
Refunds
Upon receiving and inspecting the returned product, Amtek Infocom will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Shipping, installation, configuration, and service charges are generally non-refundable unless otherwise agreed in writing.
Manufacturer Warranty
Products covered under a manufacturer’s warranty are subject to the warranty terms and conditions of the respective manufacturer. Amtek Infocom may assist customers in coordinating warranty claims where applicable.
Cancellation Policy
- Orders may be cancelled within 24 hours of order confirmation, provided the order has not been processed or dispatched.
- Once an order has been dispatched, shipped, or handed over to the logistics partner, cancellation requests will not be accepted.
- Customized products, special-order items, software licenses, subscriptions, and digital products cannot be cancelled once the order has been confirmed.
- Service orders, including installation, consultation, AMC, managed services, cloud services, and technical support, may be cancelled up to 48 hours before the scheduled service date. After this period, any applicable cancellation charges may apply.
- Approved refunds for eligible cancellations will be processed within 7-10 business days through the original payment method.
Contact Us
For return, refund, or cancellation requests, please contact:
Amtek Infocom
📧 support@amtekinfo.com
🌐 https://amtekinfo.com
Amtek Infocom reserves the right to modify this policy at any time without prior notice. Continued use of our website, products, or services constitutes acceptance of the updated policy.